Welcome to Pho Que! We strive to provide not only delicious food, but also a transparent and respectful experience for every guest.
Please review the following policies regarding privacy, service, refunds, and more.
By using our services — whether in person or online — you agree to the terms listed below.
Your privacy is important to us. When you place an order, make a reservation, or contact us, we may collect information such as your name, email address, phone number, and delivery location.
This information is used solely for operational purposes — to complete orders, communicate with you, or improve our service.
We do not sell, rent, or share your personal data with third parties except as required by law or when necessary to complete a transaction (e.g., delivery through a third-party platform).
We use secure technologies to store and manage your data.
If you wish to update or delete your data, please contact us, and we will respond promptly in accordance with applicable privacy laws.
At Pho Que, we prepare every dish with care. Once an order is placed, it is considered final and cannot be canceled through our website or by third-party apps.
However, if there is a mistake with your order (e.g., missing items, incorrect dishes, quality concerns), please notify us within 30 minutes of pickup or delivery.
We will investigate the issue and may offer a refund, remake, or credit depending on the nature of the situation. Proof of the issue (e.g., a photo) may be requested.
Please note we cannot offer refunds due to personal taste preferences or because of incorrect order placement on the customer’s part.
We understand the importance of dietary restrictions and do our best to accommodate allergies and preferences.
That said, our kitchen handles a variety of ingredients including peanuts, tree nuts, shellfish, soy, gluten, dairy, and eggs.
We cannot guarantee that any menu item is completely free of allergens. Cross-contact is possible despite careful preparation.
If you have a serious allergy, please inform our staff before ordering, and proceed with caution when dining with us.
By visiting our website or placing an order (either directly or via delivery platforms), you agree to:
We reserve the right to refuse service to anyone for inappropriate behavior, repeated policy violations, or safety concerns.
We may update these terms periodically. Continued use of our services implies acceptance of the most current version.
If you use Grubhub, DoorDash, Uber Eats, or any other delivery app to order from us, please understand that their policies may apply in addition to ours.
We are not responsible for delays, incorrect delivery addresses, or payment issues that occur through these third-party services.
For the best experience, we recommend reviewing the delivery platform’s refund, delivery, and support policies before placing your order.
When placing orders through our website, you are responsible for ensuring the accuracy of your cart, address, and contact details.
We are not responsible for orders placed incorrectly or deliveries made to wrong addresses due to input errors.
Have a question, concern, or suggestion? You can reach us at:
Phone: (617) 219-9999. Or visit our Contact Page.
We’re always happy to help and appreciate your support. Thank you for dining with us!